Refund policy

Last updated: July 9, 2026

Arkkenn Refund and Return Policy

At Arkkenn, we want our customers to be satisfied with their purchases. If you are not completely happy with your order, you may request a return or exchange under the following terms.

1. Return and Exchange Period

You have 14 calendar days from the date your order is delivered to request a return or exchange.

Requests made after this period cannot be accepted unless otherwise required by applicable law.

2. Product Conditions

To be eligible for a return or exchange, the product must:

Be in good condition.
Be returned with its original packaging, where possible.
Include all accessories and components originally provided.
Not show signs of misuse, abuse, or damage caused by the customer.

Arkkenn reserves the right to refuse returns or exchanges that do not meet these conditions.

3. Exchanges

If you wish to exchange your product for a different item:

If the new product has a higher price, you must pay the price difference before the replacement item is shipped.
If the new product has a lower price, the difference will be refunded using the original payment method unless otherwise agreed.

4. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, your refund will be processed using the original payment method unless otherwise agreed.

5. Shipping Costs

Unless the product is defective or an error was made by Arkkenn, the customer is responsible for any shipping costs associated with returns or exchanges.

6. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible. We will work with you to resolve the issue at no additional cost.